Help & Support

Getting Started

Frequently Asked Questions

Soft Scan
  • How do I add my website URL for a soft scan?
  • I got a 3/10 score after using the soft scan, what does that mean?
  • How can I get a full report of a quick scan?
  • Plans and Pricing
  • What sorts of plans and pricing do you have?
  • How can I pay?
  • Is my payment secure?
  • In what conditions can I claim a refund?
  • How do I cancel my subscription?
  • Domain Verification
  • What is a target?
  • How do I add a target?
  • How do I verify an unverified domain?
  • How do I remove/delete a domain?
  • Full Scan
  • How can I start a scan?
  • How do I know that a scan has been completed?
  • What do I do if a scan doesn’t complete?
  • Reports
  • How can I download the report?
  • How to manually add a vulnerability?
  • How to view full information about a vulnerability?
  • How do you classify severity?
  • How can I change the status of the vulnerability?